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Great Outdoors Adventures (GOA)

Customer Service/Store/Sales

Location: Woodland Park, CO
Time per week: 15 – 20 hours, Part Time Variable
Hourly pay $14.42 – $20

Description of job

The main responsibility of the Customer Service position is to interact professionally and cordially with Great Outdoors Adventures (GOA) guests. Completing rental reservations over the phone and walk-ins. As well, manage phone call communications to kindly assist our guests’ needs on trail rides. Motivation to multitask and attention to detail is essential for this position. This position requires working scheduled shifts, but flexibility is a plus in the dynamic business.

Who is GOA?

• Locally owned family run business
• Welcome customers as our guests and take good care of them
• Passionate about the outdoors
• Focus on safe family adventures in the Colorado mountains
• 5-star customer rate premium experiences and equipment
• Focus on success as a team
• Our store is conveniently located on Highway 24 in east Woodland Park
• Our trailhead is located near Westcreek, CO in Pike National Forest
• Review our website to get to know GOA

What are the benefits of the position?

• Satisfaction in helping customers have great experiences and enjoy Colorado
• Work in outdoor recreation & tourism
• Flexible work schedule
• Opportunity to grow with and improve the company
• Training opportunities
• Fun and professional workplace
• Employee discounts for adventures and merchandise
• Receive gratuity
• Opportunity to earn gratuities through outstanding performance
• Participate in company and community social events

Job Duties:

• Welcome customers as soon as they arrive at the store
• Answer incoming calls in an effective and professional manner
• Build positive rapport with customers (effective sales) to complete reservations through Fareharbor
• Check-out and check-in vehicles to customers using a computer app. This is a detailed process that must be completed accurately.
• Provide detailed experience and safety information to customers and judge their ability to have a successful adventure
• Observe public use of the store property to ensure safety and security
• Ensure front office area is tidy and presentable, with all necessary stationary and material (e.g. computers, rack cards, maps, and TV’s)
• Respond politely and courteously to inquiry emails
• Manage store merchandise
• Always be positive and empathetic with customers
• Learn how to use cash register (Clover)
• Receive mail/deliveries (UPS and US Mail)
• Clean store as needed
• Wash, polish, and detail rental vehicles as needed (Slingshots, side-by-sides, Jeeps etc.)
• Occasionally assist guests at GOA trailhead locations (Westcreek)
• Other related task as assigned by your supervisor

Qualifications

• Enthusiastic and experienced as customer service, sales, or similar role
• Attention to details and taking responsibility for customer success is essential
• Proficient at using computers, tablet computers and webpages
• Hands-on experience with office equipment (e.g. printers)
• Professional attitude and appearance
• Professional written and verbal communication skills
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills, attention to details
• Valid driver license (ability to drive stick-shift desired)
• Multitasking and time-management skills, with the ability to priorities tasks
• Highschool degree (college degree a plus)

Note: GOA tobacco and drug free workplace

Job Description: TRAILHEAD ASSISTANT

Work Locations:
GOA Trailhead – Westcreek, Colorado
GOA Store – Woodland Park, CO 80863

Hours: 20 – 40 Hours per week, summer or year-round
Compensation: $13 per hour plus gratuities

Vehicles and other equipment must be maintained to the highest standard for customer convenience and safety.Exceptional customer service and communication are essential elements of assisting at the Great OutdoorsAdventures (GOA). This position requires clear communication of requirements and safety information tocustomers. The Trailhead Assistant reports to and is supervised by the Trailhead or Operations Managers.Training and work performance review will be provided continuously with job evaluation provided on a bi-weekly basis. Reliability and consistency in time management (i.e. being on time) is essential for this position.This is a part-time variable position. Hours of work per week depends on the number of customers booked and other needs of the company.

What are the benefits of the position?

• Satisfaction in helping customers have great experiences and enjoy Colorado
• Work in outdoor recreation & tourism
• Flexible work schedule
• Opportunity to grow with and improve the company
• Training opportunities
• Fun and professional workplace
• Employee discounts for adventures and merchandise
• Opportunity to earn gratuities through outstanding performance
• Participate in company and community social events

Who is GOA?

• Locally owned family run business
• Welcome customers as our guests and take good care of them
• Passionate about the outdoors
• Part of national Polaris Adventures Program renting side-by-sides and Slingshots
• Focus on safe family adventures in the Colorado mountains
• 5-star customer rated premium experiences and equipment
• Focus on success as a team
• Our store is conveniently located on Highway 24 in east Woodland Park
• Carefully review our webpage to get to know GOA

Maintenance & security responsibilities:

• Vehicle Inspection & Record Keeping (using an app), attention to detail is essential
• Clean Vehicles after each Use (wash, polish, dry), efficiently and thoroughly
• Clean goggles & helmets after each use, efficiently and thoroughly
• Trailhead cleaning & maintenance (facilities)
• Maintain other GOA equipment
• Vehicle maintenance & basic repairs

Customer Service Responsibilities

• Follow vehicle check-out and check-in procedures with attention to detail
• Vehicle operation instructions
• Safety tips & requirements
• Map orientation
• Assign helmets, goggles, and other safety equipment
• Assist with emergencies & vehicle recovery
• Guide customers on trail rides (after successful completion of guide training and probation period)
• The Trailhead Assistant is “on duty” while customers are riding. This duty can only be relieved with approvalfrom one of the Trailhead Manager. The Trailhead Assistant must be easy for customers to contact at all timeswhile “on duty.”

Consistent & Accurate Communication when On Duty

• Cell Phone – Facebook Messenger is used for regular communication
• Email
• Record time and detailed work notes daily, submit accurate time sheet bi-weekly
• Assist with weekly trailhead reports with items such as summary of customer incidents, work completed,needed supplies, recommendations, and lessons learned

Required Skills & Personal Equipment:

• Customer service experience
• Good communication skills
• Professional appearance
• Polite and courteous
• Preferred experience with safe operation of off-road vehicles. Additional safety training will be provided asneeded.
• Attention to details is essential (especially with safety & cleaning)
• Flexible personal schedule
• Personal equipment: smart phone, outdoor clothing, and footwear
• Personal vehicle in good condition to/from travel to work locations

Preferred Skills

• Emergency response experience including first aid & CPR
• Experienced riding off-road vehicles in Pike National Forest
• Off-road vehicle mechanical experience

Job Description Coming Soon!